Please be aware of the following policies when scheduling or preparing for an appointment with TS Skin Care.
For New Clients
If you have been on any prescription topical product (i.e., differin, retin-a, clindamycin, epiduo, etc.) You must discontinue use for two weeks prior to your appointment.
If you have been on accutane or any isotretinoin brands, you must discontinue use for at least a month/4 weeks prior to coming in for your first appointment.
If, after the consultation, you decide to continue with us as an acne client, you will be required to purchase the recommended treatment with our acnecare line products.
If you are under the age of 18 you must be accompanied by a parent or guardian (over 18) at your initial appointment.
24-hour Cancellation Policy
We require you to give 24-hour notice if you need to cancel or reschedule your appointment or we will charge a cancellation fee of $75 for a missed appointment of 2 hours or more, or a 20% fee for appointments less than 2 hours.
We ask that you arrive at least 10 minutes early to your scheduled appointment time to allow yourself to complete necessary paperwork, use the restroom, and change. If you are more than 15 minutes late, we cannot guarantee we will have time to perform your service. If we cannot fit you in, our cancellation policy and fee (see above) will be in effect.
Product Return Policy
TS Skin Care will accept returns or exchanges up to 30 days after purchase.
Please refrain from wearing perfume, cologne, or any other scented product when coming in for an appointment. It is important to us to be able to accommodate staff and clientele who are sensitive to fragrance.
Isotretinoin (Accutane) Treatment Policy
TS Skin Care does not perform treatments on clients who are taking Accutane or an Isotretinoin. We require the client to be off of Accutane for at least 6 months after taking a round of Accutane or Isotretinoin. Clients who have previously taken accutane must complete our Accutane (Isotretinoin) waiver before their treatment.
It is our policy that we will not work on anyone who is exhibiting cold or flu symptoms, or currently has an infection of any kind, for the health and wellness of our staff and other clients. We ask that if you have a cold, fever, viral infection or feel as though one is coming on, please cancel and reschedule your appointment. If you have a cold, infection, virus or similar illness, when you arrive for your appointment, you will be asked to reschedule your appointment.